symphony infotech 

Symphony Infotech has experience in providing a range of business analysis consultancy services. We work with clients to help them to understand their business and system requirements, consider alternative options for solutions, determine whether projects should be undertaken and which processes can be automated. 

Business Analysis & Requirements Gathering 

Symphony Infotech consultants will work with the client to document a potential project's scope and vision: user classes are identified and business requirements are defined, elicited, structured, validated and documented. A Requirements Specification is the result of this process. 

Feasibility Study 

Our consultants work with each client to determine whether a particular development project should go ahead. The potential costs and benefits will be identified and analysed to determine whether the project makes financial sense. Our consultants help clients to evaluate all alternatives. 

BPM and Workflow 

We work with clients to help map the organisation's business processes and workflow. Our consultants will identify which processes can be automated and whether business rules and proactive alerts can be utilised.

System Design 

Based on a requirements specification, we develop a prototype which outlines the main screens envisaged. During design sessions, the client's representatives have the opportunity to create an application that meets their exact requirements. This is an iterative process and several design sessions may be required before the prototype is finalised. A Technical System Design document (TSD) is produced at the end of the process. The TSD provides both clients and programmers with an inclusive definition of the system.   

Infrastructure and Integration 

Symphony Infotech undertakes analysis of each client's existing systems and, based on the specification, we advise on hardware and networking requirements. We also consider the interoperability with existing systems and define the interface between the systems. 

Architecture 

Symphony Infotech defines the architecture of a new solution based on the requirements specification. Utilising an n-tier concept, different layers are considered e.g. a database layer, a business rules layer and a presentation layer.
 
The database design is a fundamental element of the architecture. Symphony Infotech produces a comprehensive database design to create a fully normalised database with referential integrity. We also advise on the best software to fulfil the requirements specification.

Data Migration 

Symphony Infotech works with clients to investigate their existing systems and research how to best extract data from these systems. Once data is extracted data cleaning may be necessary. We also design the import mechanism to bring the data into the new database structure. 

Support 

Symphony Infotech offers help desk services to clients. Clients phone, email or fax their problems or queries and we operate a system of Incident Reports that manages client communications. All observations raised are logged and we reply to all Incident Reports received within the same day. We have a wide range of skills and experience and this, in conjunction with our established procedures, enables us to respond to all queries.